The Department of Internal Medicine is pleased to announce that Kristin Goedken, MBA, has been named to the role of Associate Clinical Department Administrator (ACDA), effective 9 January 2023. This new position will work alongside Denise Zang, MBA, FACMPE, the Clinical Department Administrator, on a variety of projects including a closer look at the department’s coding practices, identifying opportunities for aligning appropriate reimbursement with work performed. As ACDA, Goedken will also manage some of the onboarding processes and elements of recruitment for both faculty members and advanced practice providers.

While serving in her current role as Division Administrator for General Internal Medicine (GIM), Goedken led a committee tasked with implementing a pilot project to reduce the amount of time a faculty or APP recruit spends in the department’s onboarding process. That committee’s success led to an accepted abstract and poster presentation at the national meeting of the Administrators of Internal Medicine, an affiliate group of the Alliance for Academic Internal Medicine (AAIM). Her contributions throughout the pandemic have been noteworthy as well, from spearheading the transition to the new scheduling software QGenda to aiding in the transition of responsibility for the COVID Follow-Up Clinic from the Pulmonary Division to GIM.

As GIM Administrator for more than 8 years, Goedken and the recently retired Division Director Richard Hoffman, MD, MPH, made an effective team, implementing new practices for MyChart billing, telephone encounters, and split billing for annual wellness visits when appropriate. “We wanted to recognize the work providers were conducting,” Goedken said. “All of which has resulted in increased revenue and the division earning a positive net income for fiscal year 2022.”

Goedken will stay on as GIM Administrator until a search for her successor is completed. She is excited about the opportunity that the ACDA role represents. “The department has so many strong fundamentals, including our clinical core who do such important work. It’s an honor to help the department move toward a sustainable financial footing and to meet all of our critical missions.” Zang says Goedken is “a whiz” when it comes to process improvements and organization. “Her understanding of the department’s breadth will be an enormous help in proposing and implementing new ideas while still protecting what matters most to us all.”